·
The maze is the total
social/people/human relations environment of the manager.
· Maze brite manager: cue sense, meanings are in people, and can manage and operate on either the formal or informal side of the organization as the situation dictates.
·
Maze dull manager: literal,
takes a role stance (sees everything via the organization chart), usually
manages from the formal side only.
·
Characteristics of the FORMAL
organization
o
manifest/visible
o
organization chart
o job description
o
formal norms
o
written down
o
rational
·
Characteristics of the
INFORMAL organization
o
latent/invisible
o
ambiguous
|
FORMAL ORGANIZATION |
INFORMAL ORGANIZATION |
|
World of authority |
World of influence and power |
|
World of commands |
World of
cues |
|
World of positions |
World of
faces |
|
World of
morals |
World of
“sense of the proper” |
|
Organization goals |
Personal goals |
|
Explicit norms and
values |
Implicit norms and
values |
The question you ask is: if the manager's perception of the outcome of an activity is FAVORABLE is he/she likely to do it? The answer is yes. If UNFAVORABLE, chances are he/she won't do it. And if neutral, then he/she might or might not do it.
The three cells where the manager's perception and the actual situation match (the three cells where the manager's perception is correct) are 1,1 (approach - doing what you should do), 2,2 (avoidance - not doing what you should not do) and 3,3 (neutral - it doesn't matter if you do it or not).
The two cells where the manager's perception and the actual situation at odds (the two worst situations) are 1,2 (error of omission - not doing something you should do) and 2,1 (error of commission - doing something you should not do - worst scenario of all).
In cell 3,1 you are spinning your wheels (doing things you see as favorable when, in fact, they are neutral).
In cell 3,2 you are not doing something you would like to (not doing things you see as unfavorable when, in fact, they are neutral).
Two cells where things go right (cell 1,3) or wrong (2,3) purely by accident.